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24/7 Customer is the first BPO company to provide integrated Customer Lifecycle Management (CLM) services designed to deliver a seamless customer experience across the entire lifecycle. We are the number one service provider in over 80% of our relationships globally in CLM and are focused on delivering against our promise of Outperformance through our global delivery platform.
Address : US Headquarters
910 E. Hamilton Avenue, Suite 240 Campbell
CA 95008-0610
USA.
Tel: +1 650-385-2247
Manila
8/F, Insular Life Building
6781 Ayala Avenue
Makati city 1226
Philippines.
Tel: +632-792-4809 / 4808
Services/Products Offered: Next Gen CLM Solutions Portfolio
24/7 Customer's vision to revolutionize and redefine Customer Experience Management has led to the setting up of a dedicated practice at 24/7 Customer called Innovation Labs. 24/7 Innovation Labs is developing Next Gen solutions for Customer Lifecycle Management (CLM). These Next Gen solutions are based on advanced predictive models that predict the need for customer interaction – whether to buy or to be served. By predicting the need for end consumers to interact, we are able to maximize the impact it can achieve across the customer lifecycle - sales, service, loyalty or retention - thereby creating higher value for our clients.
Our predictive models and solutions address business challenges at every stage of the customer lifecycle and they include:
Predict & Sell / Up-Sell / Cross-Sell: Increase sales conversions and reduce cost of customer acquisition
Predict & Avoid / Deflect: Reduce cost of operations through call avoidance and deflection strategies
Predict & Improve: Improve CSAT and customer experience levels
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