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  Home >  Customer Support  3D Networks

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3D NETWORKS
Country: AUSTRALIA   Category: Customer Support
Hits: 278   Date Added: 2009-09-12
Comments: 0  View Comments   Rating: 
 

Delivering on Performance and Investment

At 3D Networks, we have one simple focus. To enable an infrastructure with advanced technologies that not only delivers on performance, but also on your investment.

As a leading end-to-end solutions integrator, we harness our vast resources and specialised skills, with our strategic partnerships and broad regional presence to offer expert technology solutions to businesses in Asia Pacific.

Our expertise in network integration and management makes us a preferred partner for businesses - ranging from simple contact centres and enterprises to government and service providers. Our experience which spans projects for a varied clientele is our greatest asset and customers our best testimonials.

Trusted Business Advisor

Customer-value is the core focus of our philosophy. We strive to define success and value in customer terms. By continually sharing a keen understanding of our customers’ business challenges and long-term goals, and aligning technology solutions to address them, we make a difference where it counts most.

Expertise, Experience & Exclusive Access

3D Networks houses a strong workforce of IT professionals and support engineers who have been trained on industry leading technology platforms and enjoy the highest levels of certification. Our experience in network integration allows us to rapidly deploy effective, scalable solutions. As part of the Planet One Group, we have exclusive access to the best skills, resources and expertise of our related companies that enable us to take a holistic view of your networks and to offer multi-skilled integration of advanced technologies.

Address :  Australia - 3D Networks (Australia) Pty Ltd

Victoria
593-595 Blackburn Road
Notting Hill, Victoria 3168
Phone: +61 3 9590 1000
Fax: +61 3 9590 1111
iassist.vic@planet1world.com

New South Wales
4 Talavera Road

Email: iassist.vic@planet1world.com

Website: http://www.3dnetworks.com/

Services/Products Offered:
Communication Services & Support
At 3D Networks, we are all about assisting you in getting the most out of your network. From Professional Services, to Managed Services and iAssist Customer Services, our dedicated service and support teams will help you successfully design, deploy and manage your enterprise solution.

Service delivery is core to our business and we are driven by a service culture that is responsive and adheres to customised pre and post sales Service Level Agreements. Our goal is to ensure that you receive the performance you expect from your investment.

iAssist
The 3D Networks iAssist team will handle all your day-to-day customer service enquiries, orders and quotes.

IMaRC
The backbone of 3D Networks service delivery is the International Management and Resource Centre (IMaRC); directing our Managed Services through full-scale Network Operations Centres (NOC) providing you with the highest level of support when you need it most.

Managed Services
3D Networks provide the people, processes, and technology to deliver 24x7 monitoring and management of your mission critical applications via a range of Managed Services offerings. We'll help you reduce operating expenses, mitigate risks, and optimise network performance through on-going monitoring, problem resolution, and proactive response to your daily operational needs.

Security
3D Networks assist you to assess, quantify and manage technology risks and threats through the provision of a security strategy. We ensure security programs are developed in line with your organisation's environment and goals, and supported by management to help build a security culture encompassing each and every person in the organisation.

3D Networks also offer services for the ongoing management, maintenance and security of networks and systems once they are in place.

Toll Fraud Prevention
Combating toll fraud should be part of the security plan for every organisation, from small businesses to multinational enterprises. With the growth of IP telephony, toll fraud is in many ways easier to commit and harder to track.

3D Networks has been helping our customers to secure their telephony systems for over 20 years, and has vast experience defending against Toll Fraud. The 3D Networks Toll Fraud Detection Solution provides multiple layers of pro-active Toll Fraud defence, which will be continually monitored and updated by telephony security specialists, all with one goal in mind - to reduce your chances of becoming a victim of toll fraud.

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