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Caelan Wright is a differentiated, dedicated and committed “customer touch” expert, which is not industry biased. We are a multi-functional business with capabilities including:
* Call Center
* Direct marketing
* Consultancy
* Training / Recruitment
We are one of the leading providers of holistic call center solutions and Direct Marketing services in Thailand and beyond. We work closely with our clients to assist them achieve the degree of success they are desiring.
Caelan Wright delivers a rare mix of outstanding quality services, whilst maintaining a personalised service second to none. With our Company headquartered in Bangkok, Thailand, we offer bespoke call center solutions using a unique blend of live dedicated and bureau agents and automated response services.
If you are looking for call center solutions, Caelan Wright offer both Inbound/ outbound call center services and related value added capabilities for the Asia Pacific Region including:
Telemarketing Campaigns, Customer Service, Overflow, Out of Hours and Fulfilment Services, Off-shoring, Call Center builds/re-engineering, Voice Broadcasting database management and cleansing, data entry and transcriptions.
As a customer touch specialist, with our wealth of experience in call centers and client portfolio, we seek to add value and profitability to all our client relationships, irresepctive of industry - from Blue Chip Multi National Corporations to SME‘s.
Our Vision
“To intimately work with our partners in long term, mutually profitable and sustainable relationships offering knowledge, expertise and resource to enable our partners business objectives to be exceeded and ultimately become a leader of industry”
Address : Caelan Wright & Associates Limited
153/3 Golden Land Building, B-4 Floor
Soi Mahardlek Luang 1, Rajchadamri Road
Lumpini, Pathumwan, Bangkok 10330, Thailand
TeL : +66 (0) 2652 2280
Fax : +66(0) 652 2281
* Call Centers :
* Inbound or outbound / Managed Outsourced or Infrastructure Rental
* Outbound Call Handling : Telemarketing / Appointment setting / follow up calls / customer satisfaction campaigns / client reactivation / client survey / customer acquisition/loyalty/Retention/Bookings and reservations
* Inbound Call Handling : Customer Service, Help lines, Out of Hours Service / Overflow, Credit Card Order Lines, Product Recall, Nearest Dealer, Consumables
* Data Capture / Data Cleansing
* Speech recognition services for high volume media response
* Intelligent IVR and fulfillment services in conjunction with media response handling.
* Direct Marketing : Affinity Based / Existing Customers / Direct to Consumer
* Consultancy : Tactical and Strategic
Additional Info: Caelan Wright significantly differentiates itself in the call center market by delivering tailored and personalised services, irrespective of industry and customer touch requirements, to all of its clients. We use needs based technology and operate a robust operation tailored to client requirements, having the ability to accomodate client expansion plans rapidly and with versatility.
Our team of proven and experienced customer touch and call center specialists ensure that, irrespective of size, campaigns are handled with equal importance. All clients are well known by our Senior Management team and we also ensure they receive personal attention from our Directors.
Our Call Center Operations are located in the heart of Bangkok, ideally positioned for convienicnce and efficiency of operation for staff and clients alike.
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Caelan Wright is a differentiated, dedicated and committed “customer touch” expert, which is not industry biased. We are a multi-functional business with capabilities including:
