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Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact center software - often referred to as call center software, and delivered as a hosted service or on-premise product; IP telephony - including application-rich IP PBX and messaging functionality that can scale to meet the needs of your entire enterprise; and business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries; as well as document management solutions designed specifically for the insurance industry.
For the contact center, the enterprise and the remote and mobile workforce, our SIP-based, all-in-one IP platform provides a strong alternative to hardware-centric, multi-point systems and unifies each aspect of the communications required for your business. From ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, predictive dialing, voice and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, voice over ip (VoIP), and e-services - At Interactive Intelligence, it’s what we do.
Address : United States
World Headquarters
Interactive Intelligence
7601 Interactive Way
Indianapolis, IN 46278
Phone & Fax: +1 (317) 872.3000
Toll Free: 800.267.1364
HQ2
7635 Interactive Way, Suite 400
Indianapolis, IN
Services/Products Offered: Solutions for IP Business Communications
All-in-One from Day One
Gartner Magic Quadrant UC 2009
Interactive Intelligence has taken a unified approach to business communications since 1997, when it first introduced an all-in-one multi-channel software platform to replace multi-point legacy systems and the complexity that comes with them.
Today for the contact center and enterprise, our innovative standards-based IP platform unifies every aspect of business communications — allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and more broadly integrate to the systems and end-user devices your business relies on.
Solutions for better IP business communications. Only from Interactive Intelligence.
More than just dial tone
Support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. With more than just dial tone, your users, agents, workgroups and mobile and remote employees get a total solution for:
* PBX / IP PBX
* Unified Communications
* Desktop Interaction Control
* Voice Conferencing
* Voice mail and messaging
* Contact center features
All-in-one contact center solution
Get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite. On premise, or deployed as a hosted service, use our all-in-one platform to support from 25 to 5,000 agents or more, optimizing performance with:
A new approach to BPA
A unique and cost-effective solution for process automation and management running on a single platform. The ability to associate communications with a wide range of business processes allows organizations to streamline operations and offer higher levels of customer service. Processes can be managed with easy to use tools including:
* Graphical authoring tool
* Service-oriented architecture
* Orchestration engine that manages the entire process
* Real-time monitoring interface
* Out of the box and custom reports
* Content management
Additional Info: Interactive Intelligence ®
Receives ISO 9001:2008 Certification
ISO 9001:2008
QMI
8020224-02,
160383-01,
1602216-01
Interactive Intelligence is certified to ISO 9001:2008, making this its fourth consecutive year of compliance. The ISO 9001:2008 standard, published by the International Organization for Standardization, is an international reference for quality management requirements and continuous improvement of business-to-business interactions. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing an organization's processes so that it consistently turns out products and services that satisfy customer expectations.
About the ISO 9001:2008 standard
The ISO 9001:2008 standard is an international reference for quality management requirements and continuous improvement in business-to-business dealings. It is a generic standard that can be applied across all industries, regardless of the product or service delivered. The standard refers to an organization's structure for managing its processes or activities that transform inputs of resources into a product or service to meet customized objectives, such as satisfying customer quality requirements.
Companies' compliance to ISO standards are certified by third-party audit and registration organizations, such as QMI. For more information about QMI, visit http://www.qmi.com.
The International Organization for Standardization (ISO) was established in 1947 with the mission of contributing to economic and social progress. ISO's international standards and deliverables were designed to support the following: facilitation of global trade; improvements to quality, safety and security; environmental and consumer protection, including the rational use of natural resources; and global dissemination of technologies and good practices.
The ISO is currently an association of approximately 149 national standards bodies, which each represent their own country. ISO employs a system of technical committees, sub-committees and working groups to develop international standards. For more information about ISO, visit http://www.iso.org.
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