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Ansapoint Call Center Software traces its history back to 1989, since when we have been providing project management and engineering services to the telecommunications industry. We have worked on many major projects for customers throughout Europe in the following business sectors:
* Investment banking
* Insurance
* Telecommunications Carriers
* Energy
* Manufacturing
* Local Government
In October 1996, we launched Westbay Traffic Calculators, which has since been updated to include tools covering Erlang B, Extended Erlang B and Erlang C. In April 1999, we launched Ansapoint, a tool for assisting in the prediction of call center staffing requirements.
Our customers include AT&T, MCI, British Telecom, Siemens, Ericsson and numerous other carriers and operators of private networks.
We are based in the United Kingdom.
Address : Telephone:+44 1293 888500
Fax: +44 20 7106 0778
VoIP: 100@sip.dualtalk.com
21 Pagewood Close
Crawley
RH10 7ZL
United Kingdom
An Add-In for Microsoft Excel that lets you use Erlang B and C functions in your own Excel spreadsheets.
The ultimate in call centre modelling flexibility and data sharing.
* Ansapoint
Easily estimate the number of agents and trunks required at your call centre.
Handles 15, 30 or 60 minute analytical intervals and includes reporting and graphing features.
* Erlang Calculators
An easy to use and fast Windows product offering Erlang B, Extended Erlang B, Erlang C and Call Minutes calculators.
Four products in one, plus Erlang for Excel free.
Ansapoint
Ansapoint is a software tool which can help you work out how many agents you need at a call centre in order to answer your incoming calls according to service targets which you specify. Ansapoint will also estimate the number of trunks which should be connected to your call centre to handle the peak incoming traffic. Full charting and printed reports are also offered, making Ansapoint a versatile and flexible forecasting tool.
This simple to use package costs just 249 US Dollars.
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Ansapoint Call Center Software traces its history back to 1989, since when we have been providing project management and engineering services to the telecommunications industry. We have worked on many major projects for customers throughout Europe in the following business sectors:
