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Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero's current software offerings include Oracle's Contact Center Anywhere, a virtual call center application; ProStarCRM, an on demand customer relationship management software; ProStar Lead Manager, a voice/data routing and marketing analytics software; and ProStar Smart8, a call routing software. All software offered is hosted in Promero's state of the art hosting facilities. Promero is a Certified Partner in the Oracle Partner Network.
Contact Center Anywhere is a next generation virtual contact center application developed by Oracle. Contact Center Anywhere provides a full range of contact center features including; ACD, IVR, Predictive Dialing, Call Center Management Reporting, Call Recording and Monitoring.
Contact Center Anywhere is a blended Inbound/Outbound solution. The application is available in the Hosted On Demand format, CPE or the new Hybrid format of customer owned licenses managed by Promero.
ProStar CRM is a Hosted Customer Relationship Management Software that integrates the Open Source architecture of SugarOpenSource CRM with ProStar Lead Manager (formerly the iLeadMachine) and Contact Center Anywhere. Features include Real Time Intelligent Lead Distribution, Dynamic Web Form Design and Campaign Management for both on line and traditional media.
Address : Promero, Inc.
1100 Park Central Blvd South, Suite 2500
Pompano, FL 33064
Tel: (954) 935-8800
Fax: (954) 935-8842
Services/Products Offered: Contact Center Anywhere [CCA] by Oracle
Call center software features: predictive and preview dialer, ACD, IVR, VOIP, SIP, home based agents, recording, whisper coach and monitoring.
CCA CTI integration to Salesforce.com
Add full feature functionality, click to talk, inbound, outbound, call activity and more.
Siebel CRM by Oracle
Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience.
Siebel CRM On Demand by Oracle
Comprehensive SaaS (Software as a Service) offering subscription-based CRM for sales, service, marketing, and contact-center operations.
TotalView® Workforce Management by IEX
Workforce, performance, strategic planning, agent development, quality monitoring and analytics.
Impact 360° Workforce by Verint
Workforce management, optimization, recording, quality monitoring, and analytics
Business Intelligence by Cognos
Reporting, analysis, score carding and dashboards lets you see data, understand trends, and spot anomalies.
Voice Recognition by Voxeo
Voice enabled solutions for the enterprise, call center IVR, government, banks, financials, utilities, healthcare, insurance, retail, and hospitality.
Customer Relationship Management
ProStar CRM is suited for small businesses. Hosted CRM .NET software.
Sales & customer support management, pipeline, forecast, Click-to-Talk.
Call Center OnDemand
Fully integrated suite CRM software, call center software, lead management, sales analytics, sales force automation and customer support.
OnDemand Mortgage
Software includes predictive dialer, call center software, lead manager and CRM. OnDemand Mortgage is the complete turnkey software solutions.
Smart8 Call Routing
Intelligent hosted call routing software that routes inbound 800 calls automatically to a distributed network of agents, franchises, or call centers.
Lead Manager
ProStar Lead Manager software provides sales lead tracking, resource tracking and lead distribution to the correct agent in real time.
Chat
Hosted Web Based Chat Software.
Additional Info: ProStar Smart8 is an intelligent call routing dealer locator that provides companies with the ability to route Inbound 800 calls automatically according to each customers business rules. There is no software or hardware necessary and the system integrates with all phone systems. Users can view browser based reports over the internet to determine real time success of campaigns. The software is hosted and authored by Promero.
ProStar Lead Manager is a hosted software software developed by Promero. ProStar Lead Manager is the perfect tool for corporate sales and marketing directors, owners of franchises or retail chains who have a need to develop and distribute leads via the internet.
ProStar On Demand includes a fully integrated suite of products for contact center operators. Customer Relationship Management Software, Contact Center Software Lead Management Software and Sales Analytics Software are included in a single hosted platform. This winning combination provides the ability to make (predictive, preview or hand dialed) or take calls in a blended cal center seat, compile customer information, route calls to the most skilled agents and more! Outsource call centers can provide lead generation services with ease. Hot Transfer live calls along with data files to the sales agent in real time. ProStar On Demand is the perfect solution. Promero also provides a customized option for Mortgage Brokers and mortgage lead generators.
ProStar Chat is clear and intuitive with very easy to understand chat interface for both the visitor and the operator. Because ProStar Chat is 100% web based, your support operators won't need to install memory intensive windows applications or jeopardize security with open port settings on their computer. Visitors can also be at ease knowing they only need a browser to interact with your support or sales staff. A single questions answered from a live agent be enough to close the sale. ProStar Chat can can accomplish the level of instant client care that is required to keep you ahead of the competition and increase your web site's sales while reducing your operational costs.
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Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero's current software offerings include Oracle's Contact Center Anywhere, a virtual call center application; ProStarCRM, an on demand customer relationship management software; ProStar Lead Manager, a voice/data routing and marketing analytics software; and ProStar Smart8, a call routing software. All software offered is hosted in Promero's state of the art hosting facilities. Promero is a Certified Partner in the Oracle Partner Network.
