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Corporate Overview
Amcatâ„¢, a Noble Systems Company, is a global leader in providing contact center solutions to enhance the running and management of your contact centers.
Business: Unified inbound, outbound and blended contact management
Founded: 1990
President: James Noble
Locations: Corporate headquarters: Atlanta, GA; UK and European headquarters: Manchester UK; Offices in Oklahoma, Germany, Baltic Sea Region, and Oceania: New Zealand/ Australia
Customers: Over 1000 worldwide
What we do
Our solutions allow companies to more effectively communicate with their customers via multiple channels including inbound / outbound and blended voice, email, fax and the Web. Amcat contact center solutions increase productivity, reduce operating costs and improve the quality of each contact.
Amcat is committed to providing the highest value proposition, the most flexible and feature rich product solution and the greatest customer satisfaction. We value long term partnerships with each of our customers to help them achieve their corporate mission.
Address : Noble-Amcat America
300 Johnny Bench Drive
Oklahoma City, OK 73104
Tel: +1 405 216 8080
Toll Free US: 800 364 5518
Fax: +1 405 216 8063
smart@amcat.com
Services/Products Offered: Amcat's Contact Center Suite is a comprehensive blended inbound outbound contact management system.
This unified system includes the key software technologies that contact centers need most including: Predictive dialing and other dialer modes, Inbound contact management and ACD, Asterisk-based PBX, Email ACD, Self Service IVR software, CTI for intelligent screen pops, Digital Recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP Support.
* More productivity and efficiency
* Enhanced professionalism for your customer service interactions
* Better management and controls
* Click here for more information on the Amcat Suite
Managing customer interactions is good business
Amcat provides the tools that enable your team to do a better job managing your business data and interacting with customers and prospects. With Amcat:
* Prospects and customers receive consistent, professional messages and data from your agents.
* Your business team is always armed with relevant project and campaign information reflecting real-time project status and trends.
* The result: More first call resolution, more leads and successful interactions, every day… accomplished quickly and efficiently.
Noble-Amcat compresses time
With Noble-Amcat technology, management and agents get more work accomplished, every day.
* Amcat solutions provide a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service.
* Daily, your agents and managers have consistent methods for delivering critical information to customers and capturing new data… saving precious seconds from each call while delivering a higher level of professionalism
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Corporate Overview
