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As part of a stock-for-stock exchange, eTelecare Global Solutions and Stream Global Services have combined forces! Now with over 40 centers around the globe, Stream has the strength of a global corporation, but the friendliness of a local company … the best of both worlds. Learn more about the new Stream.
Stream Global Services is a premium business process outsourcing (BPO) provider of sales, customer care and technical support services for many Fortune 1000 companies. Stream is a trusted advisor to some of the largest technology, retail, entertainment/media, telecommunications and financial services companies in the world. Our service programs are delivered through a set of standardized best practices by a highly skilled workforce of over 30,000 employees based out of 49 solution centers in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty.
Stream provides the following for its valued client base:
• A TRULY GLOBAL PARTNER: Stream is a leading global BPO provider with a worldwide presence of 50 solution centers across North America, Europe, Philippines, India, Latin America, Middle East and Africa with unparalleled expertise in each market.
• AN ENHANCED OVERALL SERVICE OFFERING: Stream provides its clients a broad, full-service offering of truly innovative and comprehensive BPO services in sales and revenue generation, tech support and customer care.
• FINANCIAL STRENGTH AND RESOURCES: Stream maintains strong financial sponsorship from Ares Management LLC, Providence Equity Partners and Ayala Capital.
• A WORLD-CLASS MANAGEMENT TEAM: Stream's management team of experienced CRM and contact center professionals comprises a truly performance-driven, client-centric and nimble group that continually works with our clients to deliver superior service.
Address : Global Headquarters
Stream Wellesley
20 William St
Suite 310
Wellesley, MA 02481
888-284-5834
781.304.1800
EMEA Headquarters
Stream Amsterdam
Kabelweg 43
1014 BA Amsterdam
The Netherlands
+31
Services/Products Offered: Stream's solutions to business process and contact center outsourcing drive value for our clients and their customers. Stream blends agility with a global, standardized delivery model based on proven best practices to create solutions that succeed - even in highly specialized industries. We are consistently rated as a tier-one service provider by some of the most demanding support environments in the world; these Fortune 1000 clients stay with us because we continue to deliver the results they need.
Stream offers a variety of solutions across multiple service delivery channels, including:
* Inbound and outbound sales
* Technical support and warranty services
* Customer care
* Customer retention
* Back office
Stream utilizes our Smart Shore methodology to determine the optimal mix of support locations (onshore, offshore, nearshore, work@home) and automation (IVR, e-mail, chat and Web self-service), as well as back-office support, to meet your customer care objectives. And importantly, we can meet the challenge of staffing to complex technical and sales requirements with multilingual skill sets across our global presence.
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