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eTelecare’s 2000+ Libis employees provide inbound customer service, technical support and sales for a number of leading brands.
…In other words, our employees answer questions, give advice and solve problems for customers who call in from around the world.
WHAT WE VALUE
At the Libis eTelecare facility, our values of professionalism, pride, integrity, and fun are demonstrated by employees every day.
We also believe in serving our community. eTelecare has been active with Gawad Kalinga and was able to build several homes. We are also involved in Operation e-Smile – the employees donate 100php to help children with cleft palettes.
Address : 21st Floor CyberOne Building
Eastwood City Cyberpark
Bagumbayan, Quezon City 1110
Metro Manila, Philippines
Tel: 63 (2) 916-5670
Fax: 63 (2) 687-4158
Services/Products Offered: Stream Global Services is a premium business process outsourcing (BPO) provider of sales, customer care and technical support services for many Fortune 1000 companies. Stream is a trusted advisor to some of the largest technology, retail, entertainment/media, telecommunications and financial services companies in the world. Our service programs are delivered through a set of standardized best practices by a highly skilled workforce of over 30,000 employees based out of 49 solution centers in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty.
Stream provides the following for its valued client base:
• A TRULY GLOBAL PARTNER: Stream is a leading global BPO provider with a worldwide presence of 50 solution centers across North America, Europe, Philippines, India, Latin America, Middle East and Africa with unparalleled expertise in each market.
• AN ENHANCED OVERALL SERVICE OFFERING: Stream provides its clients a broad, full-service offering of truly innovative and comprehensive BPO services in sales and revenue generation, tech support and customer care.
• FINANCIAL STRENGTH AND RESOURCES: Stream maintains strong financial sponsorship from Ares Management LLC, Providence Equity Partners and Ayala Capital.
• A WORLD-CLASS MANAGEMENT TEAM: Stream's management team of experienced CRM and contact center professionals comprises a truly performance-driven, client-centric and nimble group that continually works with our clients to deliver superior service.
Additional Info: Located at the center of a progressive metropolis, eTelecare Libis is housed in six floors, excluding two career centers in CyberOne building, one of the major buildings in Eastwood City Cyberpark. Via the circumferential road number 5 or C5, Eastwood City is accessible to and from any key location around the metropolis.
Quezon City is the largest of Metro Manila's cities in population and land area. At 160 square kilometers, it is an urban landscape spread over one-fourth of the Philippines' metropolitan area. Its expansive lands, reasonably priced real estate, strategic location and large consumer market are immediate plus factors for business.
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