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The Call Center used to be part of the Incubator and is now self supporting. Frontia divisions, tenants of the incubator and local businesses are continuing to work closely with the center as it offers numerous advantages.
Firstly it should be noted that call centers in Japan developed much more slowly than in - for example - North America. One of the reasons for this is that around 98% of the world's native speakers of Japanese live in a single timezone. Other reasons include the delays in Japan's banking deregulation and low credit card usage compared to other OECD countries. As a result, many businesses in Japan are not yet used to working closely with call centers.
This creates several opportunities - especially for IT businesses providing quality products/services through websites. If you are establishing a new venture in Japan, it is possible to create effective after sales campaigns by either:
# Using the call center's services, technical support and infrastructure to integrate your telemarketing & iMarketing efforts, or
# Establishing your own operations center, but with minimal cost by levering off existing infrastructure.
Compared to the cost of establishing Japanese language capable call centers in your home market, the center is very affordable due to its location in low cost Okazaki City, and the ease of scalability. In addition to excellent telecoms and bandwidth, the call center offers another advantage in terms of communications - there are relatively few successful call centers in Japan, and even fewer that can communicate directly with you in your language.
Services/Products Offered: Corporate Services
In addition to venture incubation, Frontia Corporation provides customized solutions to:
# Overseas companies planning to provide web based services in Japan
# Local companies & organizations seeking internationalization services
# Companies requiring multilingual websites that are light, fastloading and databased backed with full e-commerce functions.
Web based services
To provide services to the Japanese market, an IT company needs to invest in infrastructure and customer support services. In the long term this means establishing a physical presence in Japan (see insiderizing), however a small business or new exporter might not be able in the early stages to take this step due to the costs involved, and the need to ensure that sufficient resources are allocated to other markets.
For companies yet to establish themselves in Japan, Frontia is able to provide a range of services including:
# Server co-location, mirror site hosting, DNS
# E-commerce infrastructure and programming expertise
# Full multimedia support
# Assistance with customer services through call center provision and iMarketing
For companies establishing an office in Japan, Frontia is able to assist the setup either via the incubator or through extranet/intranet provision and LAN/WAN construction or groupware.
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The Call Center used to be part of the Incubator and is now self supporting. Frontia divisions, tenants of the incubator and local businesses are continuing to work closely with the center as it offers numerous advantages.
