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Dialogic — Igniting Innovation in Multimedia Applications
Mission: Enable secure multimedia processing through any network to and from any endpoint in the world.
Dialogic is a catalyst for multimedia applications, delivering cutting-edge technology that inspires solution providers and application developers to create pioneering voice and video services. Beginning in 1984, Dialogic was at the forefront of the Computer Telephony Integration (CTI) revolution, and is now fostering breakthrough voice, fax, and video value-added services. Its open-systems-based media and signaling products have allowed Dialogic to become a leader in the convergence of IT and telecom, just as it championed economical and rapid time-to-market CTI solutions in the 1980s and 1990s.
Services/Products Offered: Contact Center Solutions... Build on Dialogic
With applications from Dialogic's partners, Dialogic products enable businesses to implement contact center technologies with TDM, hybrid TDM-IP and full IP components. As the demand for contact center solutions accelerates in global markets, Dialogic can offer TDM and IP technologies to enable media rich applications to be created and deployed rapidly, and in the most cost-effective and efficient manner.
Enhancing Customer Service with IP
In order to remain competitive, companies are looking to step up their level of customer service, keeping customers happy and loyal. Contact centers have increasingly become the main focal point for customer interactions. By using the power of the Internet, customers can send and receive email, participate in video conferences, and chat online with agents. As the transition from TDM to IP solutions continues, Dialogic can enable developers to offer solutions for unified contact center communications for both telephone and Internet users
Outsourcing as an Option
In striving to provide excellence in serving their customers, businesses often turn to outsourcing as a means of reducing investment levels while meeting their quality of service needs. Regardless of whether the business model for outsourcing is one of complete outsourcing, a hosted approach, or a blended model, Dialogic can help service providers recognize new opportunities and expand their offerings.
Featured Technology
* Dialogic® HMP Interface Boards (DNI Boards)
* Dialogic® Host Media Processing (HMP) Software
* Dialogic® IP Media Server
* Dialogic® Vision™ VX Integrated Media Platform
* Dialogic® Media Processing Boards
* Dialogic® Media Gateway Series
* Dialogic® Signaling Servers and Gateways
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